Frequently Asked Questions
What makes Maison AQ different?
Maison AQ is a luxury raw human hair collection created for women who value quality, versatility, and effortless beauty. Each wig is selected with attention to hair quality, lace, density, and overall presentation.
What type of hair does Maison AQ use?
Our signature collection features raw human hair selected for its natural appearance, movement, and versatility.
What lace does the wig feature?
Our signature wig features a 13” × 6” HD lace front, designed to create a seamless, natural-looking hairline and versatile styling options.
What density are the wigs?
Our signature curly wig features 300% density, creating a full, luxurious look while maintaining beautiful movement.
What lengths are available?
Our signature collection is currently available in:
- 18”
- 22”
- 26”
Additional lengths may be available by special order. Please contact us before purchasing if you are interested in a custom length.
Is the wig ready to wear?
Our wigs are designed to give you a beautiful foundation, but individual customization may be desired depending on your preferred look and styling.
Do you offer bleaching?
Yes. Bleach customization is available for an additional $50. Please email hello@maisonaq.com with your order number and someone from our team will reach out.
Are Maison AQ wigs pre-order?
Yes. Select Maison AQ wigs are available through pre-order. Pre-orders allow us to carefully secure your selected unit and prepare it for fulfillment.
How long will my pre-order take?
Your order will be processed according to the pre-order timeline provided at checkout. Because each unit is sourced specifically for your order, please allow additional time for production, customization, quality control, and shipping.
You will receive communication regarding your order status and fulfillment timeline.
Can I cancel my pre-order?
Because pre-order units are secured specifically for each customer, cancellations may be limited once your order has been placed. Please review all product details carefully before purchasing.
What comes in my Maison AQ box?
Each Maison AQ order is thoughtfully packaged and includes:
- Maison AQ wig
- Signature satin-lined storage bag
- Wig cap
- 5 ml adhesive
- Headband
How should I care for my wig?
Proper maintenance is essential for extending the life of your wig. We recommend using products appropriate for human hair, minimizing excessive heat, gently detangling the hair, and storing your wig properly when not in use.
Curly textures require additional care to preserve their pattern and definition.
How long will my wig last?
The lifespan of your wig depends on frequency of wear, styling, maintenance, and overall care. With proper care, a Maison AQ wig can provide long-term wear.
Do you ship?
Yes. Maison AQ currently offers shipping within the United States. Shipping details and available options are provided at checkout.
Do you offer rush shipping?
Yes. Rush shipping may be available for an additional fee depending on your order and fulfillment timeline. Please contact us before placing your order if you have a specific deadline.
Can I order a different length or customize my wig?
Yes. Special-order lengths and select customization options may be available. Please contact Maison AQ before placing your order so we can confirm availability and pricing.
Do you accept returns or exchanges?
Due to the nature of our products and hygiene considerations, all wig sales are final unless the item arrives damaged or there is an error with your order.
Please inspect your order upon delivery and contact us promptly if there is an issue.
What if my order arrives damaged or incorrect?
Please contact us as soon as possible with your order number and clear photos of the item and packaging. We will review the issue and determine the appropriate resolution.
How can I contact Maison AQ?
For questions about an order, customization, special orders, or pre-orders, please contact us through the Maison AQ website.
Maison AQ
Raw Human Hair. Curated Luxury. Made for Her.